Monday, February 11, 2013

Sigh...


I noticed today that the Million Dollar Million Dollar Chase was live, and I thought I'd enter my paltry three codes.  The first one I tried was the one I received from the Dutch Card Guy in his code giveaway promotion.  I entered the code and received the "Invalid Code Error" meaning I either made a typo or the code had already been used.  

Well, obviously the code had not already been used, as I tend to trust 99.9% of the blogosphere, so I carefully retyped the code again.  Nope, invalid code.  Next I highlighted and copied the code from DCG, pasted the code in the box and...nothing.

I sent an email to Topps explaining the situation, and remarkably, I received a response within 30 minutes (Dang, no free pizza).  

Here is the response I received:

"We are going to temporarily take the site offline to trouble shoot the issues with codes not working. I'll reach back out to you when we go live again.
Thank you and once again - we apologize for your inconvenience,
The 1 Million Dollar Chase team"
Great, actually feedback in a customer service friendly amount of time!  Wait a second...

"we apologize for your inconvenience"

CAUTION: I'm about to split a hair, which is considerably more dangerous than splitting an atom...

Sorry Topps, I'm not inconveniencing you, it's the other way around.  Combine that with this little nugget, "I'll reach back out to you...", I am beginning to think that the Million Dollar Million Dollar Chase has been outsourced. That just seems so wrong to me.

I like my Topps baseball cards from the United States of America, just like I want my Edam cheese from the Netherlands, my sriracha from Thailand and my olive oil from Greece.

Next thing you're going to tell me is that cards are now being printed in China...


 GREAT GOOGLY MOOGLY!

PS - I am still waiting on my $10 e-Redemption from the 2011 Diamond Giveaway...

3 comments:

Anonymous said...

I'm splitting hairs back - but I read "sorry for your inconvenience" means "sorry this website not working caused an inconvenience for you". I don't at all read that as "sorry you caused an inconvenience for Topps".

Still annoying though if they can't get the sight up correctly. You'd think they would do testing on this sort of thing, and you'd also think they'd have plenty of practice as this is the 4th year...

Doc said...

I shouldn't have implied that they were insinuating that the user caused the problem. My bust. The sentence still flows strange to me though.

Thanks for dropping in!

Weston DeShon said...

Dude that is hilarious that the cards are printed in China. Somewhat sad to.

Related Posts Plugin for WordPress, Blogger...